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Service Delivery: Improving Access to Care and Outcomes in Augmentative and Alternative Communication

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Service Delivery: Improving Access to Care and Outcomes in Augmentative and Alternative Communication

Our hospital is Canada`s leading paediatric rehabilitation teaching hospital, dedicated to being at the forefront of clinical care, research and education. As a key resource for our region, we are committed to partnerships to build clinical, academic and community capacity to enhance the quality of life for children with rehabilitation and complex care needs and their families. Organizational core values consist of client and family centred care, innovation, partnerships, excellence in research and respect.
Our hospital`s core values along with the organizational initiative for improved access and decreased wait times were the impetus for the review of our service delivery model in our AAC clinic within the hospital. After redefining our program goals, identifying client and provider needs, establishing strong reliable partnerships and determining resources we established a new service delivery model for our AAC clinic that not only provides improved access to and equitable care but also promotes treatment retention, efficient and effective service procedures and communication among providers along with value to the community. We will take you through our journey over the last three years by demonstrating the strategies, challenges and outcomes of our planning. We will provide a flow diagram of our new service delivery model that clearly outlines the guiding principles used in its development and the next steps in the process. We will also highlight specific outcome measures that we incorporated at strategic points along the continuum of care.

Author(s):

Margaret Ettorre    
Holland Bloorview Kids Rehabilitation Hospital
Canada

Linda Buskin    
Holland Bloorview Kids Rehabilitation Hospital
Canada

Ward Karen    
Holland Bloorview Kids Rehabilitation Centre
Canada

 

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